Everything we do at CPU Distributing, Inc is designed to bring you the best interaction and shopping experience possible. However, as with most businesses, there are policies and procedures that must be put into place that will protect both the customer and the company.
We at CPU Distributing, Inc want to make sure there are no surprises. Therefore, we have provided the "Policies & Procedures" for doing business with us for your perusal and understanding.
Wrong Product Order:
We have made it as easy as possible for you to find and order the solutions you are seeking. We have provided information, technical specifications, manufacturer part numbers, and made ourselves available to assist you in whatever way we can so that you can make and help your clients make an educated buying decision.
We simply ask that you please make sure that the item you are ordering is the correct item for the purpose you and your client have in mind for it. (i.e. Items made for Windows NT networks are not designed for NetWare networks. You must use a NetWare version of that item for a NetWare network.)
If you have questions or simply want to double check, please take the time to check the manufacturer web sites for compatibility and technical information. Most of them have TOLL FREE numbers you can call to talk to a pre-sales or technical person that can answer most of your questions. If you are ordering replacement parts for a piece of hardware i.e. computers, printers, copiers, & etc), we ask, if it is still available, that you refer to the user manual for the correct part numbers and or verify the correct replacement part number with the manufacturer.
Because we have no way of knowing the exact networking environment in which the items you are ordering for your clients will be used, CPU Distributing, Inc will NOT be liable if you order the wrong product.
However, if you feel that you have accidentally ordered the wrong product, then please follow the respective procedures below in regards to order cancellation or returns.
See…
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Return Policies if you realize the item is wrong after the order is shipped or received.
ORDER CANCELLATION POLICY
At anytime before the order is shipped, you may cancel an order. What is required?
First, call our Customer Service Center Toll Free at 1-800-880-4200 to request the cancellation.
Secondly, an e-mail follow-up is REQUIRED to document the transaction.
If a sales representative is not available, please leave a message and then follow up with an e-mail of your attempt. Please include your name, company name, contact info, and the Sales Order # (aka Doc #) of your order.
A CPU Distributing, Inc Sales Representative will determine whether the order has already shipped or not. If your order has NOT shipped yet, we can usually cancel the order for you. However, as stated above, if you call in a cancellation request, an e-mail follow-up is REQUIRED to document the transaction. This avoids also avoids all the "He said, She said" situations.
If the order has shipped before you place the order cancellation request then we will NOT be able to cancel the order. If this occurs, we will gladly accept a return consistent with our NON-DEFECTIVE RETURN POLICY. In this case, we will not be able to refund the shipping and handling fees and you will be responsible for the return shipping to CPU Distributing, Inc. We suggest that you use a return shipment method that issues tracking numbers (i.e. UPS or FedEx), so that you can ensure that the item is safely returned to our Returns Warehouse.
For any shipment that is refused, you will automatically be charged a $25.00 or 20% fee, whichever is greater, to cover costs associated with processing your order and return. Shipping costs are NOT refundable.
RETURN POLICIES
For Defective Products:
We understand that when dealing with 1000's of products every-now-and-then one of our customers may get a defective product. Please understand that it is NEVER our intention to knowingly send out a defective product. Therefore, ALL defective products may be returned for repair or replacement ONLY, at CPU Distributing, Inc's discretion, within 20 days from the invoice date.
CPU Distributing, Inc offers a PERFORMANCE GUARANTEE so you can be sure the products you ordered will perform well for you, without defects. This is not necessarily a SATISFACTION GUARANTEE. Therefore, we cannot guarantee you will like the color, size, feel, operation, the features and benefits, and etc. of a product. If a product is defective, we will repair or replace it (replace most of the time) at our discretion. Defective OEM, white box, CPU, and memory products will be replaced only. After 20 days the manufacturer warranty applies and claims must be submitted directly to the manufacturer. Any product being returned as defective but found NOT to be defective will be subject to a $30.00 testing fee. If you want to return a product for credit because you don't like it for some reason, please read the following.
For Nondefective Products:
All returns, except for defective products (see above), for credit or exchange are subject to a 20% restocking fee and must be returned within 15 days from the invoice date.
All non-defective OEM, white box, CPU, and memory products may NOT be returned for credit.
Any items that are NOT damaged, defective or incorrectly shipped must be FACTORY SEALED in new and resalable condition and include the original packaging with all unmarked manuals, accessories, and warranty cards.
Certain opened items carry restrictions regarding returns: All toner cartridges, business machines (printers, computers, monitors), software, and consumable products that have been opened may ONLY be returned if there is a manufacturer defect (see returning defective products above). Most manufacturers simply do not allow opened non-defective items to be returned for credit or exchange.
ALL Returns MUST Have an RMA Number!
The RMA number is NECESSARY to coordinate returns with our warehouse and accounting departments. Therefore, for ALL returns, you MUST obtain a Return of Merchandise Authorization (RMA) Number.
To request an RMA Number you MUST follow these steps:
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If you email the request, please include your name, company name, and phone number. If the request is made by phone or email during our office hours (M-F, 8:30a.m.-5:30p.m. CST) an RMA form will be sent to you ASAP that day.
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Please read the RMA Request form in full and familiarize yourself with all the instructions on it. They are important to making sure the RMA process goes as smoothly and as quickly as possible for you.
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Fill out the RMA form completely and fax back to ATT: RMA Dept at 281-964-1330. Or email it back to sales@cpu-distrib.com.
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Wait until our RMA department contacts you.
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At this point, all communications regarding the RMA request will need to be handled in writing by email at rma@cpu-distrib.com. This will avoid any miscommunications and the "He said, She said" discussions.
Once we receive the RMA Request, we will submit the request up the channel to the manufacturer. The manufacturer will decide whether or not they will allow the item/s to be returned. Once we receive their decision, we will notify you. The process will take at least 2-3 business days or longer. Once submitted, we are on their time schedule.
If the RMA is authorized, an RMA number will be issued to you by email or fax based on your preference as indicated on the form.
Once you receive an RMA number, please follow all the shipping instructions on the RMA Request Form, on this web page, and in the email/fax that is sent with the RMA #. DO NOT send the item/s back until an RMA number has been issued and provided to you. If you have any questions regarding the returning of the item/s, email them to rma@cpu-distrib.com.
We will NOT issue credits for unauthorized returns. Any authorized credits that are due you will be issued once we receive our credit from up the channel from the manufacturer.
ALL returned products MUST BE in 100% complete, resalable condition. Products MUST be returned with ORIGINAL manufacturer packaging that has NOT been written on or defaced. All manuals, blank warranty cards, and other accessories provided by the manufacturer must be included and in good unused condition.
Incomplete returns will NOT be accepted and will be shipped back to the customer.
Freight & Insurance on Returns:
The customer is responsible for shipping returns to our warehouse. Freight and insurance for shipping the return to our designated returns warehouse MUST be prepaid by the customer. If a replacement or repair is in order, CPU Distributing, Inc will pay to ship the replacement or repaired item back to the customer. We ask that shipments to our returns warehouse be done using UPS or FedEx so that you can get a tracking number and be sure that the shipment does arrive.
ORDER ACCEPTANCE POLICY
You Select Shipping Method at Time of Purchase:
You have several UPS and FedEx shipping options to choose from.
We have provided you the option of ground, Next Day Air, Next Day Air Saver, Next Day Air Early A.M., 2nd Day Air, 2nd Day Air A.M., 3 Day Select, Standard to Canada, Worldwide Express, Worldwide Express Plus, and Worldwide Expedited.
Unless otherwise stated, we will ship your order by FedEx Ground for domestic locations and the least expensive way internationally.
Total shipping charges are calculated based on the total weight of all the items in your order and on the shipping option you choose. The shipping costs are not refundable.
You may also choose to use your own shipping account # instead of paying shipping through us.
Processing and Shipping Your Order:
If the item/s are in stock, most credit card or Net Terms approved orders placed before 1 P.M. CST, Monday through Friday, will ship the same day (excluding weekends and holidays).
Orders placed after 1 P.M. CST Monday through Friday, on Saturday or Sunday, and or during holidays will be processed and shipped the next business day. However, we will do our best to still get it out the same day the order is placed. Because of the various shipping times, we cannot guarantee that an order submitted after 1 P.M. CST, Monday through Friday, will be shipped out the same day.
Order CAN NOT be shipped to a P.O. Box!
Please take Note:
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Be sure to follow directions regarding billing information so that your order is not delayed.
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CPU Distributing, Inc reserves the right to ship via alternate carriers (i.e. UPS, FedEx, and etc.) than requested.
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ALL packages being delivered will require a signature on receipt from the carrrier.
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If part of your order has shipped, then there is NO refund on the shipping cost for the order.
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If there is a problem in fulfilling the order or in shipping the order on time, we will contact you via e-mail as soon as we determine there is a problem. Please keep an eye on your e-mail inbox until you receive your order.
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CPU Distributing, Inc wants to maximize the value and ease of online shopping. Please let us know if there is anything we can do to serve you better. E-mail your suggestions to Customer Service.
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The advertisement of any product on this site does NOT constitute an offer to sell. Your order or your receipt of an electronic or other form of order confirmation does NOT signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. CPU Distributing, Inc reserves the right at any time after receipt of your order to accept or decline your order. ALL orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit department. We may require additional verifications or information before accepting any order.
PRICING POLICY
Prices are FINAL at the Time of Purchase:
Our prices are updated on a regular basis. We receive these updates from our manufacturers and various vendors. These updates are uploaded into our online system. At that time, any and all selling prices affected by the particular costs within those uploads are automatically adjusted.
You are very welcome to call 800-880-4200 or email sales@cpu-distrib.com and request a hard copy quote or price verification. Your request will be forwarded to your assigned sales representative and they will process your request.
At the time you make a purchase you agree to the listed selling price. Once an order has been shipped, We CANNOT make a price adjustment. Our costs simply change on a daily basis and automatically updated in our online system, and we pass the values along every day.
Promotions and Orders:
We do our best to stay up-to-date on the various promotions instituted by the manufacturers and various vendors of the solutions we provide. The majority of our pricing reflects those promotional adjustments. Many times, a promotion will not be announced until the day it takes effect. We have no control as to when a promotion will take effect. Therefore, if a promotion is instituted after an order is placed, that promotion may not be applied to the order once it is submitted and shipped.
Incorrect Pricing:
In the event a product is listed at an incorrect price due to typographical, photographical, technical error, or error in pricing information received from our suppliers, CPU Distributing, Inc shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We will notify you by e-mail of the error and let you decide whether or not to continue the order at the new price.
If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation by way of e-mail. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish, by replying to the same e-mail notification of the price error and order cancellation.
While we make every attempt to verify prices before charging your credit card, CPU Distributing, Inc shall have the right to refuse or cancel any orders placed on mis-priced product whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, CPU Distributing, Inc will issue a credit to your credit card account or void out the transaction in the amount of the incorrect price.
Matching/Beating Competitor Pricing & Price Protection
CPU Distributing, Inc offers among the most competitive prices available on the Net. Combined with our product selection, product availability and service level we are sure that customers will find consistently compelling values at CPU Distributing, Inc. With this in mind, we do NOT guarantee that we will "match" or "beat" competitor's pricing or offer "price protection." We do however, promise to provide fair and reasonable pricing along with excellent customer service.
Subject to Change
ALL pricing is subject to change without notice!
PRODUCT AVAILABILITY
The availability of product is always subject to change without notice. Though we do our very best to make sure all items are in stock there are times that a backorder may occur due to events that are beyond our control (i.e. unexpected rush of orders on a particular item, unavailable parts to build an item at the time, a supplier changes focus, acts of nature causes supply interruptions, strikes, and etc.).
We nor any of our vendors, can guarantee or promise availability of any particular item. However, we will do our best to minimize out-of-stock/backorder instances.
If a product you have ordered is not available for shipment, we will do our best to contact you and to let you know by the e-mail and or phone number you have provided us. You will be given the choice at that time to either cancel the order or keep it in force.
Therefore, it is very important that you provide us a valid e-mail address and phone number.
Anticipated delivery dates are dependent upon our suppliers and other factors beyond our control, and are subject to change.
INTERNATIONAL ORDER POLICY
CPU Distributing, Inc accepts international orders. We define international orders as being orders that are shipped to an address outside the 50 United States, the credit card used to pay for the order has a billing address outside of the 50 United States, and or the credit card was not issued within the 50 United States, regardless of the shipping destination. We can place orders for our international customers to ship to a FREIGHT FORWARDER OF YOUR CHOICE within the USA.
Please note that CPU Distributing, Inc will NOT be liable for any damage, loss, customs paperwork, government intervention and or delay, or tax, duties, and or fees incurred by the transport of the product to any international destination. Orders will only be shipped to destinations outside of the 50 United States on a wire transfer payment or credit card payment on a USA bank and when payment has been verified.
We at CPU Distributing, Inc also do business over the Internet. Therefore, we understand and recognize your right to confidentiality and are committed to protecting your privacy. We protect the information you provide us when ordering against unauthorized access or release. We will not give, sell, rent, or loan any identifiable personal information to any third party, unless you have authorized us to or we are legally required to do so. From time-to-time, we may enter into an agreement with other companies to send promotional e-mails on our behalf to such companies' customers. If we do, we may provide a list of our customers' e-mail addresses to the other company so that you, as an existing CPU Distributing, Inc customer, will NOT receive repetitive promotional materials. Other than e-mail addresses, no information will be shared with the other company. Such companies will be prohibited from using the e-mail list for any other purpose and will be bound to the terms of our privacy policy with respect to the e-mail list. We may share non-personal, summary, or aggregate customer data with partners and other third parties.
LIMITATION OF LIABILITY
CPU Distributing, Inc, Inc. shall NOT be liable under any circumstances for any special consequential, incidental, punitive, or exemplary damages arising out of or in any way connected with the agreement to sell product to buyer or the product, including, but not limited to, damages for lost profits, loss of use, lost data, or for any damages or sums paid by buyer to third parties, even if CPU Distributing, Inc, Inc. has been advised of possibility of such damages. The foregoing limitation of liability shall apply whether any claim is based upon principles of contract, warranty, negligence or other tort, breach of any statutory duty, principles of indemnity or contribution, the failure of any limited or exclusive remedy to achieve its essential purpose, or otherwise.
APC
